Its strength: its employees

The skills of 13,500 men and women who have perfect command of specific e-commerce and distance selling know-how.

Know-how and performance Triggering a purchase via the use of images and text.

• Designing tens of thousands of pages.
• 300 editions a year of 24 to 1000 page catalogues.
• 700 million catalogues and mail shots sent out every year.
• 85 websites.
• 50,000 adverts in the press per year.

Customer database mastery

• Reliable physical and electronic customer addresses.
• Customer behaviour analysis using clustering, segmentation, purchases, and Internet browsing habits.
• Scoring expertise.

Telephone-based customer relationship management

• 40 million calls per year
• On-line service expertise
• Order processing, advice, and tracking
• Financial services and recovery
• Web-based customer relationship management.

Compiling product ranges

• Concept collections with over 180,000 different products.
• A full range of financial services.

Stock Flow management

• Storage of 120 million products a year.
• Putting together and delivery of 160,000 parcels a day.
• A European distribution network.
• Handling of 15 million financing schemes a year.