Its strength: its employees
The skills of 13,500 men and women who have perfect command of specific e-commerce and distance selling know-how.
Know-how and performance
Triggering a purchase via the use of images and text.
- Designing tens of thousands of pages.
- 300 editions a year of 24 to 1000 page catalogues.
- 700 million catalogues and mail shots sent out every year.
- 85 websites.
- 50,000 adverts in the press per year.
Customer database mastery
- Reliable physical and electronic customer addresses.
- Customer behaviour analysis using clustering, segmentation, purchases, and Internet browsing habits.
- Scoring expertise.
Telephone-based customer relationship management
- 40 million calls per year
- On-line service expertise
- Order processing, advice, and tracking
- Financial services and recovery
- Web-based customer relationship management.
Compiling product ranges
- Concept collections with over 180,000 different products.
- A full range of financial services.
Stock Flow management
- Storage of 120 million products a year.
- Putting together and delivery of 160,000 parcels a day.
- A European distribution network.
- Handling of 15 million financing schemes a year.
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