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Its strength: its employees
The skills of 12,500 men and women who have perfect command of specific e-commerce and distance selling know-how.
Know-how and performance
Triggering a purchase via the use of images and text.
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Designing tens of thousands of pages. |
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300 editions a year of 24 to 100-page catalogues. |
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700 million catalogues and mail shots sent out every year. |
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45 websites. |
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50,000 adverts in the press per year. |
Customer database mastery
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Reliable physical and electronic customer addresses. |
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Customer behaviour analysis using clustering, segmentation, purchases, and Internet browsing habits. |
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Scoring expertise. |
Telephone-based customer relationship management
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40 million calls per year |
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On-line service expertise |
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Order processing, advice, and tracking |
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Financial services and recovery |
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Web-based customer relationship management. |
Compiling product ranges
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Concept collections with over 180,000 different products. |
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A full range of financial services. |
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